Our Frequently Asked Questions
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Frequently Asked Questions
We make professional dog waste removal simple, predictable, and hands-off.
Here’s how it works:
First, you check availability and get instant pricing on our website by entering a few quick service details. Pricing is shown upfront before you complete secure setup.
Once service is active, your cleanup is scheduled as part of our regular service routes. You’ll receive a heads-up before your technician arrives, and service is completed to our Gold Paw Standard.
During each visit, we:
Thoroughly scan the yard using a consistent, methodical pattern
Safely secure and recheck gates before and after service
Properly bag waste and leave your property clean and secure
Provide confirmation when service is complete
Service runs on a recurring schedule (weekly, twice-weekly, bi-weekly, or monthly) so your yard stays consistently clean without reminders or rescheduling.
Everything is designed to be reliable, transparent, and low-stress—from signup to ongoing service.
Getting started is easy and takes about 2 minutes:
1️⃣ Click the “Check availability & get instant pricing” button
2️⃣ Enter your zip code and a few quick details about your dogs and service needs
3️⃣ Complete secure setup and relax—we’ll take it from there
✔ No contracts — pause or cancel anytime
✔ Hassle-free monthly billing with automatic payments
We currently provide professional dog waste removal services in Winchester, Virginia, and select surrounding areas within Frederick County.
Our active service area includes the following ZIP codes:
22601, 22602, 22603, 22611, 22620, 22624, 22655, 22656, and 22663.
Service area clarification:
We service the Lake Frederick community. While some Lake Frederick addresses may appear under ZIP code 22630, our service area does not currently cover the full 22630 region.
If you’re unsure whether your address falls within our service area, you can check availability instantly on our website by entering your ZIP code.
Your pet’s safety is our top priority. 🐶❤️
We sanitize all equipment and footwear between visits with kennel-grade disinfectant to prevent the spread of germs. After each cleanup, we take a photo of your closed gate so you know your pets are safe and secure. And for added peace of mind, every team member is background-checked—so you can trust who’s in your yard.
Can I schedule a one-time poop scoop without signing up for ongoing service?
We primarily operate as a membership-based service to ensure consistent scheduling, quality control, and clear pricing.
That said, one-time cleanups are available in select situations (such as move-ins, seasonal resets, or special circumstances). These are handled through the same secure setup process as recurring service.
To get started, simply use our “Check availability & get instant pricing” button. You’ll see your options clearly before completing setup.
✔ No long-term contracts
✔ Pause or cancel anytime if you don’t need ongoing service
Yes. Our service is flexible and designed to fit your schedule.
You can pause, skip, or cancel service through your customer portal as long as changes are made before the cutoff outlined in our Terms of Service. This ensures we can adjust routing, staffing, and billing accurately.
Heading out of town or need a break? Just log into your portal and manage your service in a few clicks.
✔ No long-term contracts
✔ Clear pause and skip policies
✔ Full control through your secure customer portal
Your satisfaction means everything to us! That’s why we back every cleanup with a 100% satisfaction guarantee. If we miss a spot, just let us know within 24 hours and we’ll come back to make it right—at no extra charge. 🐾👍💯
💳 Keep Your Service Uninterrupted – Securely
Adding a backup credit card ensures you never miss a cleanup if your primary card is declined—and your payment data stays fully protected.
🔒 Your Security Is Our Priority
All card details are encrypted in transit and at rest.
We’re Payment Card Industry Data Security Standard (PCI DSS) – compliant, so your information is handled to the highest industry standards.
Only you can view or manage your payment methods in the Client Portal.
🔧 How to Add a Backup Card in Your Client Portal
Log in to your Client Portal
Go to Payment Method
Click Add Credit Card
Enter your card details—rest assured they’re stored securely
Select which card you’d like to set as Primary
✅ You’re all set! Your backup card will automatically kick in if your main card can’t be charged, keeping your service seamless.
We love dogs and are happy to work around friendly pups during your service! 🐕💚 However, if your dog is protective or won’t allow our technician to safely do their job, we’ll try to contact you first by knocking, calling, and texting.
If we’re still unable to complete the cleanup due to safety concerns, the visit will still be charged, since time was reserved just for you. Your dog’s safety—and our team’s—is always our top priority!
You bet we do! We clean every corner—so you don’t have to. From front yards and backyards to side yards, flower beds, and dog runs, we’ve got it covered. Wherever the mess is, our team brings professionalism and attention to detail to keep your outdoor spaces clean, fresh, and safe for both pets and people. 🧹🐾🌼 base rate is for 1/4 acre size yard
Yes—we’re on duty year-round! ❄️☀️🌧️
No matter the season, we’re here to keep your yard clean and fresh—even in winter. Most pet waste stays accessible, even with a bit of snow, and our team is ready to scoop in rain, shine, or chilly weather!
We only hire the best—reliable, trustworthy, and dog-loving professionals you can count on. 🐶💼
Every technician goes through a thorough screening process, including a review of qualifications, work history, and a clean driving record.
Our team members also:
✔ Complete in-depth training for expert, pet-friendly service
✔ Are monitored with weekly driving & safety reports
✔ Arrive in branded vehicles you’ll recognize
✔ Wear professional uniforms (and friendly smiles!)
✔ Genuinely love dogs—just like you do!
We’re proud to send only the most qualified and compassionate techs into your yard, so you always feel confident in who’s caring for your space and your pup.
Here’s why we charge a fee for haul-away service (If Requested):
🐾 To keep prices affordable
Hauling waste requires extra time, fuel, and disposal fees. By disposing of waste on-site (in your designated trash bin), we avoid those added costs—keeping our regular service rates lower for everyone.
🐾 It’s not practical at scale
Some cleanups can fill an entire trash bin! With multiple scoopers servicing many homes each day, transporting all that waste to a landfill daily just isn’t feasible.
🐾 It’s better for the environment
On-site disposal helps reduce unnecessary driving, lowers fuel consumption, and limits trips to the dump—making our service more eco-friendly.
If you’d prefer us to haul the waste away, we’re happy to include it for a additional fee. Just let us know!
While we can’t always guarantee a specific day (thanks to our efficient routing system), we’ll do our best to find a day that works for you. We aim to keep things running smoothly for all our customers—but we’re happy to coordinate whenever possible! 🗓️🐾🤝
No worries! If a visit is ever missed, we’ll be back the following visit to clean up the accumulated waste. Since we’ll be handling double the mess and spending extra time in your yard, your regular monthly charge will still apply.🐾⏳💩
Nope! You don’t have to be home. As long as we can access your yard, we’ve got it covered. Our service is designed to be easy and hassle-free—just leave your gate unlocked on your service day, and we’ll make the poop disappear like magic! 🪄🐾
Nope! Our pricing stays the same each month—even during holiday weeks. If your service falls on a holiday, we don’t reduce or prorate your bill. Instead, we’ll return on your next scheduled day and do a double scoop at no extra charge. 🎉🐾💩
Yes, you sure can! You’re free to adjust your service frequency anytime—whether you want to switch to twice a week, bi-weekly, or back to weekly. We’re flexible, as long as the schedule is available in your area. 🗓️🐾💼
Absolutely! From pint-sized Chihuahuas to giant Great Danes, we scoop for dogs of all breeds and sizes. Whether you’ve got one pup or a whole pack, we’ve got you covered! 🐶🐕🦺🐩
Your pricing is generated instantly based on a few clear service details you provide during setup. These help us ensure accurate scheduling and consistent service quality.
Pricing is primarily based on:
Number of dogs on the property
Selected service frequency (weekly, bi-weekly, monthly, etc.)
Time since the yard was last thoroughly cleaned
These details allow us to account for workload differences—especially for initial cleanups—while keeping pricing transparent and predictable.
Any optional add-on services or special circumstances are clearly shown before you complete secure setup. There are no surprise charges.
When you first add your debit or credit card to our online portal, you might see a temporary $1.50 test charge. It’s just to verify your card is active and secure. No worries—it’s not an actual charge and will disappear shortly! 💳🔒✨
Nope, no hassle! 🙌
You’re always in control. Start, pause, or cancel your service anytime through your customer portal or with a quick call to our office. We keep things flexible—just the way it should be!
Pricing depends on your service setup and is shown instantly during signup—no calls or waiting required.
Your estimate is based on:
Number of dogs
Service frequency (weekly, bi-weekly, monthly, etc.)
When the yard was last thoroughly cleaned
This allows us to provide clear, upfront pricing that reflects the actual work required—especially for initial service—while keeping ongoing visits predictable.
All pricing is displayed before you complete secure setup, so there are no surprises.
We operate to a higher standard—what we call the Gold Paw Standard—designed for consistency, safety, and clear expectations.
Simple, Transparent Pricing
Pricing is shown upfront during secure setup based on your service details. No surprise charges, no guesswork.
Reliable, Professional Service
Scheduled routes, trained technicians, and consistent service standards mean you know what to expect—every visit.
Gate Safety & Proof of Service
Our multi-step gate-check process and completion photos help keep pets safe and confirm the job is done right.
Quality Guaranteed
If something is missed during a scheduled visit, we’ll return to address it at no additional cost.
Clear Communication
Responsive support, real people, and straightforward policies—no runaround.
We use flat monthly pricing to keep things simple and fair for everyone. Your monthly rate is the same regardless of when you start and is paid before service begins. This allows us to maintain consistent scheduling, staffing, and service quality without confusing calculations or surprise charges.
All services are prepaid to ensure consistent scheduling and reliable service.
Your first payment is required during secure setup before service begins. Ongoing service is billed automatically at the start of each billing cycle, so there’s no need to track invoices or make manual payments.
All charges are clearly shown before you complete setup.
Your first payment secures your spot on our service schedule and enrolls you into our monthly membership. There are no hidden fees or retroactive charges.
