Our Frequently Asked Questions
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Frequently Asked Questions
Clean Yard. Happy Life.
Shenandoah Scooper Squad proudly provides professional pet waste removal in Winchester and surrounding areas—so you don’t have to lift a scoop!
Flexible service options to fit your schedule:
🐾 Weekly
🐾 Twice a week
🐾 Bi-weekly
🐾 Monthly
🐾 One-time cleanups for move-ins, events, or yard refreshes, just call 540-305-2550
Here’s what you can count on:
✔ A friendly heads-up before your technician arrives
✔ A lawnmower-style cleanup pattern to catch every pile
✔ Waste properly bagged and placed in your bin—or hauled away for a additional fee if requested
We’re here to make your yard clean, safe, and stress-free—so you can spend less time scooping and more time enjoying the great outdoors with your pup! 🐶🌿
Getting started is simple:
1️⃣ Click on the Red, “Free Quote” button icon
2️⃣ Enter your ZIP code for an instant quote
3️⃣ Sign up and start enjoying your clean yard.
Pause or cancel anytime
✔ Hassle-free billing – Automatic payments processed monthly
We’re proud to serve Winchester, Northern Virginia, and surrounding communities throughout Frederick County. 🐾🏡
Our current service area includes these zip codes:
22601, 22602, 22603, 22611, 22620, 22624, 22655, 22656, and 22663.
Service Area Note
We service the Lake Frederick community. While Lake Frederick properties may appear under ZIP code 22630, our service area does not currently extend to the full 22630 territory. We look forward to expanding into all of 22630 in the future—stay tuned!
Don’t see your zip code? Reach out—we’d love to hear from you and can keep your info on file in case we expand to your area!
Your pet’s safety is our top priority. 🐶❤️
We sanitize all equipment and footwear between visits with kennel-grade disinfectant to prevent the spread of germs. After each cleanup, we take a photo of your closed gate so you know your pets are safe and secure. And for added peace of mind, every team member is background-checked—so you can trust who’s in your yard.
Yes, you can! Whether you’re moving in, moving out, getting your yard back in shape after winter, or prepping for a special event—we’ve got you covered with a one-time cleanup, no subscription needed. 🐶🧼🌿 -Just call 540-305-2550 for pricing.
Yes, absolutely! We keep things flexible. You can cancel, pause, or skip your service anytime with at least 4 business days’ notice before your next billing date. Heading out on vacation? Just log into your customer portal and let us know before your next visit. 🐕⏸️✈️
Your satisfaction means everything to us! That’s why we back every cleanup with a 100% satisfaction guarantee. If we miss a spot, just let us know within 24 hours and we’ll come back to make it right—at no extra charge. 🐾👍💯
💳 Keep Your Service Uninterrupted – Securely
Adding a backup credit card ensures you never miss a cleanup if your primary card is declined—and your payment data stays fully protected.
🔒 Your Security Is Our Priority
All card details are encrypted in transit and at rest.
We’re Payment Card Industry Data Security Standard (PCI DSS) – compliant, so your information is handled to the highest industry standards.
Only you can view or manage your payment methods in the Client Portal.
🔧 How to Add a Backup Card in Your Client Portal
Log in to your Client Portal
Go to Payment Method
Click Add Credit Card
Enter your card details—rest assured they’re stored securely
Select which card you’d like to set as Primary
✅ You’re all set! Your backup card will automatically kick in if your main card can’t be charged, keeping your service seamless.
We love dogs and are happy to work around friendly pups during your service! 🐕💚 However, if your dog is protective or won’t allow our technician to safely do their job, we’ll try to contact you first by knocking, calling, and texting.
If we’re still unable to complete the cleanup due to safety concerns, the visit will still be charged, since time was reserved just for you. Your dog’s safety—and our team’s—is always our top priority!
You bet we do! We clean every corner—so you don’t have to. From front yards and backyards to side yards, flower beds, and dog runs, we’ve got it covered. Wherever the mess is, our team brings professionalism and attention to detail to keep your outdoor spaces clean, fresh, and safe for both pets and people. 🧹🐾🌼 base rate is for 1/4 acre size yard
Yes—we’re on duty year-round! ❄️☀️🌧️
No matter the season, we’re here to keep your yard clean and fresh—even in winter. Most pet waste stays accessible, even with a bit of snow, and our team is ready to scoop in rain, shine, or chilly weather!
We only hire the best—reliable, trustworthy, and dog-loving professionals you can count on. 🐶💼
Every technician goes through a thorough screening process, including a review of qualifications, work history, and a clean driving record.
Our team members also:
✔ Complete in-depth training for expert, pet-friendly service
✔ Are monitored with weekly driving & safety reports
✔ Arrive in branded vehicles you’ll recognize
✔ Wear professional uniforms (and friendly smiles!)
✔ Genuinely love dogs—just like you do!
We’re proud to send only the most qualified and compassionate techs into your yard, so you always feel confident in who’s caring for your space and your pup.
Here’s why we charge a fee for haul-away service (If Requested):
🐾 To keep prices affordable
Hauling waste requires extra time, fuel, and disposal fees. By disposing of waste on-site (in your designated trash bin), we avoid those added costs—keeping our regular service rates lower for everyone.
🐾 It’s not practical at scale
Some cleanups can fill an entire trash bin! With multiple scoopers servicing many homes each day, transporting all that waste to a landfill daily just isn’t feasible.
🐾 It’s better for the environment
On-site disposal helps reduce unnecessary driving, lowers fuel consumption, and limits trips to the dump—making our service more eco-friendly.
If you’d prefer us to haul the waste away, we’re happy to include it for a additional fee. Just let us know!
While we can’t always guarantee a specific day (thanks to our efficient routing system), we’ll do our best to find a day that works for you. We aim to keep things running smoothly for all our customers—but we’re happy to coordinate whenever possible! 🗓️🐾🤝
No worries! If a visit is ever missed, we’ll be back the following visit to clean up the accumulated waste. Since we’ll be handling double the mess and spending extra time in your yard, your regular monthly charge will still apply.🐾⏳💩
Nope! You don’t have to be home. As long as we can access your yard, we’ve got it covered. Our service is designed to be easy and hassle-free—just leave your gate unlocked on your service day, and we’ll make the poop disappear like magic! 🪄🐾
Nope! Our pricing stays the same each month—even during holiday weeks. If your service falls on a holiday, we don’t reduce or prorate your bill. Instead, we’ll return on your next scheduled day and do a double scoop at no extra charge. 🎉🐾💩
Yes, you sure can! You’re free to adjust your service frequency anytime—whether you want to switch to twice a week, bi-weekly, or back to weekly. We’re flexible, as long as the schedule is available in your area. 🗓️🐾💼
Absolutely! From pint-sized Chihuahuas to giant Great Danes, we scoop for dogs of all breeds and sizes. Whether you’ve got one pup or a whole pack, we’ve got you covered! 🐶🐕🦺🐩
Great question! While we offer flat-rate starting prices, a few key details can impact your final quote:
🏡 Yard Size – Larger yards take more time to scoop.
⏳ Time Since Last Cleanup – If it’s been a while since your yard was cleaned, the first visit may require extra time and effort.
🚪 Property Accessibility – Hard-to-access areas (like locked gates or narrow entries) can affect the price.
🛠️ Special Requests – Extras like hauling away waste or custom service needs may add to the cost.
We’ll always give you a fair, personalized quote based on your unique yard and pup situation! 🐾
When you first add your debit or credit card to our online portal, you might see a temporary $1.50 test charge. It’s just to verify your card is active and secure. No worries—it’s not an actual charge and will disappear shortly! 💳🔒✨
Nope, no hassle! 🙌
You’re always in control. Start, pause, or cancel your service anytime through your customer portal or with a quick call to our office. We keep things flexible—just the way it should be!
Our plans are affordable and tailored to your needs! 🐾💰
Services start at just $60/month, with final pricing based on your yard size and how often you’d like us to visit. Most clients pay between $95 and $200/month. We’re happy to give you a personalized quote that fits your property—and your pup—perfectly!
A one-time Initial Cleanup Fee of $150 (required for all new customers).
A prorated portion of your monthly service (based on your signup date)
We’re not just another pooper scooper—we’re the Gold Paw Standard in pet waste removal. Here’s what sets us apart:
🐾 Simple, Honest Pricing
One flat monthly rate—no surprise fees or sneaky charges.
🕒 Dependable Service
🔒 Gate Safety Guaranteed
Our Triple-Check Gate System keeps your pets safe and sound.
💯 Satisfaction is a Promise
Not happy? We’ll come back and make it right—no questions asked.
📞 Service That Cares
Quick replies, friendly support, and a team that truly values you.
